Account Deletion Request

You can request deletion of a Lumisia, Lumisia Stories, or KOTA English account and its associated data. To prevent impersonation, a web request starts deletion only after identity verification.

In Lumisia Stories, open the gear icon and choose Grown-up menu → Delete account to immediately delete the authenticated account and associated cloud data. In KOTA English, use Privacy and data → Delete account. For an outside-app request, enter a contact email in the form below. KOTA English users may also enter the KOTA support ID shown in the app.

Data that will be deleted:

Account information (email, profile)
Child information (name, age group, conversation history)
Goals and check-in records
Favorites and creative works

Data retained and retention periods:

Connection and usage logs: up to 12 months for security, abuse prevention, and troubleshooting
Payment records: only as required for tax, accounting, or other legal obligations, up to 7 years after the transaction

Account-identifying fields are removed from records that must be retained. Other account information and related content are erased when deletion completes.

⚠️ Account deletion does not automatically cancel subscriptions. Before deletion, cancel a Web purchase in Lumisia Stories subscription management, an iOS purchase in the App Store, or an Android purchase in Google Play.

You can request deletion of a Lumisia, Lumisia Stories, or KOTA English account and its associated data. To prevent impersonation, a web request starts deletion only after identity verification.

Data that will be deleted:

Account information (email, profile)
Child information (name, age group, conversation history)
Goals and check-in records
Favorites and creative works

Data retained and retention periods:

Connection and usage logs: up to 12 months for security, abuse prevention, and troubleshooting
Payment records: only as required for tax, accounting, or other legal obligations, up to 7 years after the transaction

Account-identifying fields are removed from records that must be retained. Other account information and related content are erased when deletion completes.