Account Deletion Request

You can request deletion of a Lumisia or Lumisia Stories account and its associated data. To prevent impersonation, a web request starts deletion only after identity verification.

In Lumisia Stories, open the gear icon and choose Grown-up menu → Delete account to immediately delete the authenticated account and associated cloud data. For an outside-app request, enter a contact email in the form below. If your app shows an account ID, you may enter it as well.

Data that will be deleted:

• Account information (email, profile)
• Child information (name, age group, conversation history)
• Goals and check-in records
• Favorites and creative works

Data retained and retention periods:

• Connection and usage logs: up to 12 months for security, abuse prevention, and troubleshooting
• Payment records: only as required for tax, accounting, or other legal obligations, up to 7 years after the transaction

Account-identifying fields are removed from records that must be retained. Other account information and related content are erased when deletion completes.

⚠️ Deleting your account immediately cancels Web subscriptions that Lumisia manages through Stripe as part of the deletion process. If you only want to manage or cancel normally, use Lumisia Stories subscription management. Purchases managed by the App Store or Google Play must be canceled through that store before deleting your account.