Terms of Service

By accessing or using Lumisia ("the Service"), operated by EISOL LLC ("Company"), you agree to be bound by these Terms of Service. If a child uses the Service, their parent or legal guardian must review and agree to these Terms and supervise that use. A child's use alone does not constitute parental consent. Where required by law or for a particular feature, we ask the parent or legal guardian for an express confirmation, such as a checkbox, and retain a record of that confirmation.

For information on how we handle personal data, please review our Privacy Policy, which forms an integral part of these Terms.

All accounts must be created and owned by a parent, legal guardian, or an adult over the age of majority in your jurisdiction. The Service is not intended to be used independently by children. Children may only access the Service as an authorized profile under a parent or guardian's account, with direct supervision.

You are responsible for maintaining the security of your account credentials (email, password, or other authentication information). You must not share, lend, transfer, or sell your account to any third party.

The Company shall not be liable for any damage arising from inadequate management or unauthorized use of account credentials, or from unsupervised access to the Service by a minor.

Prices for paid plans are as displayed on the subscription page (inclusive of applicable taxes). The My First Shop family plan is JPY 480 per month, tax included, and renews monthly. A made-to-order mug is an optional, separate parent purchase of JPY 3,200 per item, including tax and shipping within Japan.

My First Shop: A parent must hold the applicable subscription to create and publish a shop and manage incoming “I want this” requests. Invited family members may only view the creation and send a request; they do not place an order with, make an offer to purchase from, or pay the Company. The child is not a seller or merchant, and the feature does not create sales proceeds, compensation, or a withdrawable balance for the child.

If an invited family member gives money to the parent, that exchange takes place directly between family members outside the Service. The Company is not a party to that exchange and does not intermediate payment, hold proceeds, maintain balances, register payout details, or make payouts.

Managing invite links: An invite link does not add a separate password or identity check; anyone who knows the link may view the shop and creation. Parents should share it individually only with intended, trusted family members, avoid posting it on social media or forwarding it to others, and promptly close the shop if the link may have reached an unintended person.

Auto-Renewal: Subscriptions (monthly or annual) automatically renew at the end of each billing period unless you cancel.

Cancellation: You may cancel before renewal through the Service settings or the applicable app store, following the deadline and procedure for your purchase channel. Cancellation stops future renewal. You retain access until the end of your current billing period.

Subscription refunds and withdrawal: Because the digital service starts immediately after payment, refunds requested for convenience and prorated refunds for the remaining subscription period are generally unavailable after access begins. Where applicable law requires express consent, the subscription screen will ask you to agree to immediate performance and will explain its effect on any right of withdrawal. Nothing here limits a cancellation or refund required by law or expressly offered at checkout.

Made-to-order printed goods: A parent's approval of a family request does not itself place an order, collect payment, or start production. If the parent chooses to print the creation, the parent separately pays the printing and shipping charges shown before order confirmation and provides the shipping destination. Printed goods are not part of the digital subscription described above. Payment timing, delivery, cancellation before or after production, returns, defects, and incorrect deliveries are governed by the applicable checkout disclosures and our Specified Commercial Transactions Act disclosure. Those product-specific disclosures take precedence over the general wording in this section and do not limit any non-waivable consumer rights under applicable law.

Web subscriptions and printed-goods orders placed by the parent are processed through Stripe; in-app subscriptions use the applicable app store billing system. We do not store or directly handle credit card numbers.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". LUMISIA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability: To the maximum extent permitted by applicable law, the Company's total liability to you for any damages arising from the Service shall not exceed the amount of fees paid by you in the month in which the damage occurred. For free plan users, this cap is equivalent to one month's fee of the monthly subscription plan.

Where applicable consumer protection laws provide additional protections that cannot be waived, those protections shall apply notwithstanding the above limitations.

The Company may modify, suspend, or terminate the Service with reasonable prior notice (generally 30 days). Exceptions include emergency security fixes, force majeure events, regulatory changes, or urgent system maintenance.

The Company may modify these Terms when: (a) the modification is in the general interest of users; or (b) the modification is reasonable considering the purpose of the agreement, the necessity for the change, and the appropriateness of the modified terms.

We will notify you of any changes at least 14 days before the effective date via in-app notice or email. If a change materially affects fees, a minor's data, the permitted use of creations, or other user rights or obligations, we will request a new express confirmation from the parent or legal guardian when required by law or appropriate to the change. In that case, continued use alone does not constitute consent. Other changes take effect in the manner permitted by applicable law.

You may request deletion of your account at any time through the Settings page or by emailing privacy@lumisia.world.

Upon receiving your deletion request, we will process your data as follows:

• Account and personal data: Deleted within 30 days of request receipt, except transaction records required by law and information needed to complete manufacturing, shipping, refunds, or dispute handling.
• Generated content (stories, images): Made private when account deletion begins and generally deleted within 30 days. My First Shop order-related images are retained only for the periods stated in the Privacy Policy when needed for an incomplete manufacture, shipment, refund, dispute, or the applicable transaction state.
• Payment, order, and consent records: Transaction, order, and consent-confirmation records held by us are retained for the legally required period after completion (up to seven years). Information retained by Stripe is also subject to Stripe's terms and privacy policy.
• Backup deletion: Removed from backup systems within a technically reasonable period (up to 90 days).

See the Privacy Policy for the data categories and retention periods. We delete or anonymize retained data when its applicable purpose and retention period end.

The license granted to the Company under Section 3 terminates upon completion of account deletion. However, the Company is not responsible for retrieving content previously shared or saved by third parties.

In the event of service termination, the Company will provide a reasonable period (minimum 30 days) for users to download their generated content and will endeavor to provide data export tools.

These Terms shall be governed by the laws of Japan, without regard to its conflict of law provisions. Any disputes arising from the Service shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Notwithstanding the above, where the mandatory consumer protection laws of your country of residence provide additional protections that cannot be waived, such mandatory provisions shall prevail over this clause.

The Company respects the intellectual property rights of others. If you believe your copyrighted work has been infringed by content generated or hosted on our Service, please submit a notice to our Designated Copyright Agent at legal@lumisia.world.

Your notice must comply with the requirements of the Digital Millennium Copyright Act (DMCA) and include: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material to be removed and its location; (d) your contact information; (e) a good faith statement that the use is unauthorized; and (f) a statement under penalty of perjury that the information is accurate and you are the copyright owner or authorized to act on their behalf.

Users who deliberately bypass safety filters to generate and publicly disseminate copyright-infringing material will have their accounts immediately terminated.

If you reside in the United States, you and the Company agree that any dispute or claim arising out of or relating to these Terms or the Service will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

You and the company agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial.